Effective Date: 05/15/2026  |  Version 2.0

Please read these Terms & Conditions ("Terms") carefully before purchasing services from, or using any platform of, Scribe Letters, Inc. Scribe Letters, Inc. is a corporation incorporated in the State of Delaware, doing business as Scribe Handwritten, Scribe Nurture, and Scribe (referred to throughout these Terms as "Scribe," "us," "we," or "our"). These Terms govern all services provided by Scribe, including the Scribe Nurture software-as-a-service platform at scribenurture.com (the "Platform") and all managed-service direct mail campaigns delivered under invoice (the "Services").

By accessing the Platform, submitting recipient data for fulfillment, or paying an invoice issued by Scribe, you ("you," "Customer," or "Client") confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of the Platform immediately and do not pay any Scribe invoice.

Scribe currently serves U.S.-based customers only. All fees are in U.S. dollars.

1. Eligibility

You must be at least 18 years of age and have the legal authority to enter into binding contracts on behalf of yourself or the organization you represent. By using the Services, you represent and warrant that you meet these requirements. Scribe assumes no responsibility for liabilities related to age or authority misrepresentation.

2. Service Tiers: Nurture and White Glove

Scribe offers two service tiers. Your tier determines what Scribe will deliver, how you are billed, and which provisions of these Terms apply to your account. The tier applicable to a given engagement is identified in your account settings (for Nurture subscribers) or on the face of each invoice (for White Glove and Bulk purchases).

Some sections of these Terms apply to all customers (for example, intellectual property, indemnification, limitation of liability, and governing law). Other sections apply only to Nurture subscribers (for example, monthly subscription billing and rollover) or only to White Glove/Bulk invoice customers (for example, invoice acceptance and credit expiration on invoice purchases). Where a section applies only to a specific tier or billing model, this is noted at the beginning of the section.

3. Description of Services

The Services include both a digital platform component and a physical fulfillment component.

• The Platform provides tools for contact management, campaign design, handwriting preview, scheduling, and delivery tracking.
• Physical fulfillment includes digital printing, robotic handwriting production, lettershop services (fold, insert, seal, presort), application of physical postage, and delivery of finished mail to the United States Postal Service ("USPS").

Once a campaign or order is submitted for production, it enters a physical fulfillment process that cannot be reversed. Features, availability, and deliverables vary by tier and by the terms of each subscription plan or invoice.

4. Account Registration

To access the Platform, you must register for an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorized access or security breach.
• Ensuring all information associated with your account remains accurate and up to date.

Scribe reserves the right to suspend or terminate accounts that violate these Terms or that, in Scribe's sole discretion, pose a risk to the Platform or other users.

5. Pricing & Billing

5.1 Payment Processing

Payment is processed through our third-party payment processor, Stripe. By providing payment information, you agree to Stripe's terms of service. Scribe does not store your full payment card details.

All fees are stated in U.S. dollars. Scribe may add applicable sales tax and other lawful charges to invoices and subscription fees.

5.2 Subscription Billing (Nurture)

This section applies to Nurture customers on a recurring subscription plan.

• Subscriptions are billed on a recurring basis (monthly or annually, depending on the selected plan) until cancelled.
• Subscription fees are charged at the beginning of each billing cycle.
• Each month (or applicable billing cycle), you will be charged for the credits stated on your subscription invoice, which will be added to your account.
• Rollover: Unused credits roll over from one billing cycle to the next and remain available so long as you continue to maintain an active subscription in good standing.
• Subscription Cancellation. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. Upon cancellation or upon the end of a subscription term without renewal, you will have ninety (90) days from the cancellation effective date to use any remaining unused credits. After ninety (90) days, all unused subscription credits expire and are non-refundable.
• Subscription Price Change. Scribe may modify the subscription price upon at least thirty (30) days' prior written notice. Any such price modification will apply prospectively only and will not affect any orders submitted and accepted by Scribe prior to the effective date of the price change. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

5.3 Invoice-Based Billing (Bulk and White Glove)

This section applies to Bulk credit purchases and to White Glove campaigns billed by invoice rather than subscription.

• All invoices are payable in advance. Production will not begin until payment is received in full.
• Acceptance. By paying an invoice issued by Scribe, or by submitting recipient data or production-ready files in connection with an invoiced order, you accept these Terms with respect to that invoice.
• The face of each invoice identifies the service tier, billing type, quantity, postage class, included deliverables, and any non-standard credit expiration date applicable to that order.

5.4 Credit Expiration

• Subscription credits: governed by Section 5.2 above. Unused credits roll over while a subscription remains active and expire ninety (90) days after cancellation or non-renewal.
• Bulk and Invoice-Based credits: expire ninety (90) days from the invoice payment date, unless a different expiration is specified on the face of the invoice. Some campaigns or relationships may carry an extended expiration, which will be noted on the invoice.
• Rationale. Expiration exists because postal rates, paper and ink costs, and production costs change over time. A defined credit window allows Scribe to honor the price quoted at the time of purchase.
• Expired credits are not refundable and cannot be reinstated. Customer may request a one-time extension in writing prior to the expiration date. Scribe will consider such requests in good faith but is not obligated to grant them.

6. Refunds, Cancellation & Service Failures

6.1 Refund Policy

• Monthly subscriptions: no refunds for partial months of service.
• Annual subscriptions: if you cancel within fourteen (14) days of your initial annual purchase and have not submitted any mail piece orders, you may request a full refund by contacting support. After fourteen (14) days, or once any mail piece order has been submitted for production, no refund will be issued.
• Individual mail piece orders and Bulk/White Glove invoice payments: non-refundable once submitted for production, except in cases of Scribe's material non-performance as described in Section 6.3.

6.2 Account Data After Cancellation

• Account data (contacts, campaigns, templates) will be retained for sixty (60) days after cancellation, after which it will be permanently deleted.
• You may export your data at any time before deletion.

6.3 Service Failures & Scribe's Remedy

A "Production Failure" means a defect in production attributable to Scribe, including illegible handwriting output, incorrect template application, incorrect recipient address application by Scribe's systems (excluding errors in Customer-supplied address data), or failure to deliver pieces to USPS.

In the event of a documented Production Failure, Scribe will work in good faith to make the Customer whole, typically through a reprint of the affected pieces or a credit toward a future order of equivalent value. Where reprinting is not feasible or appropriate, a credit will be issued. To report a Production Failure, contact support@scribehandwritten.com within thirty (30) days of the affected mailing.

6.4 Termination for Cause

• Either party may terminate these Terms for material breach by the other party that remains uncured for thirty (30) days after written notice describing the breach.
• Scribe may suspend the Services or any account immediately, without prior notice, for non-payment, suspected illegal activity, security risk to the Platform, or breach of Section 7 (Acceptable Use).
• If Customer terminates for cause based on Scribe's material breach, Customer will receive a pro-rata refund of unused, unexpired credits attributable to the breach.

7. Acceptable Use

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations, including the CAN-SPAM Act, the Telephone Consumer Protection Act ("TCPA"), the USPS Domestic Mail Manual, and any other applicable postal or marketing regulations. You agree not to:

• Send unsolicited bulk mail or use the Services for spam campaigns.
• Upload or use contact data obtained without proper consent or in violation of applicable privacy laws.
• Use the Services to harass, defame, or harm any individual or organization.
• Submit mailing lists containing inaccurate, fictitious, or fraudulently obtained recipient information.
• Attempt to reverse-engineer, copy, or resell any part of the Services.
• Interfere with or disrupt the integrity or performance of the Platform.

You are solely responsible for ensuring that your use of the Services, including the content of your mail pieces and the accuracy of your mailing lists, complies with all applicable laws and regulations. Scribe assumes no liability for Customer campaigns that violate applicable law.

7.1 Scribe's Right to Refuse

Scribe reserves the right, in its sole discretion, to refuse to produce or transmit any campaign whose content Scribe determines is offensive, inflammatory, deceptive, or contrary to Scribe's values, regardless of whether such content is technically lawful. If Scribe refuses to produce a campaign under this Section, Scribe will refund any credits or fees attributable to the refused campaign.

7.2 Audit of Data Sourcing

Upon receipt of a credible complaint that Customer-supplied recipient data was obtained or used in violation of applicable law, Scribe may request documentation of Customer's consent and compliance practices. Failure to provide such documentation within a reasonable period may result in suspension or termination of the account under Section 6.4.

8. Customer Content & Data

By uploading contacts, content, or campaign materials to the Services, you represent that you have the legal right to use and share that data, and that doing so does not violate any applicable law or third-party rights. You grant Scribe a limited, non-exclusive license to use your content solely for the purpose of providing the Services to you, including physical production and delivery of your mail pieces.

You retain ownership of your data. Scribe will not sell your contact data to third parties.

8.1 Address Validation & Data Freshness

Customer is responsible for the accuracy and freshness of all recipient address data submitted to Scribe, including running any National Change of Address (NCOA) processing or other address validation Customer deems appropriate. Scribe does not perform NCOA processing or other independent address validation on Customer-supplied data unless such service is expressly included on the applicable invoice. Mail pieces produced and delivered to USPS using Customer-supplied addresses, whether or not those addresses were valid at the time of submission, are not eligible for refund or reprint as Production Failures.

9. Privacy & Personally Identifiable Information

9.1 Privacy Policy

Scribe's collection, use, and protection of personal data about users of the Platform (including account information, billing data, and usage analytics) is governed by Scribe's Privacy Policy, available at scribehandwritten.com/privacy and incorporated into these Terms by reference.

9.2 PII Handling Policy

Scribe processes and protects Customer-provided recipient data and other personally identifiable information ("PII") used in mail production in accordance with Scribe's PII Handling Policy & Procedures (Effective 11/01/2025) (the "PII Policy"), which is incorporated into these Terms by reference. The PII Policy is available upon request. Scribe will provide notice of material changes to the PII Policy. By approving an invoice, submitting recipient data, or paying any Scribe invoice, Customer agrees to be bound by the PII Policy.

Customer represents that it has the right to share the recipient data it provides to Scribe and that doing so does not violate any applicable law or third-party agreement.

10. Third-Party Integrations

The Platform integrates with third-party platforms to enhance functionality, including CRM platforms for contact synchronization, Stripe for payment processing, and others added from time to time. A current list of integrations is available within the Platform.

Data shared with an integrated third-party platform is subject to that platform's terms and privacy policy. Scribe is not responsible for the actions, content, availability, or policies of third-party services. You are encouraged to review their terms before connecting an integration.

If a third-party CRM integration results in mail being sent to incorrect, outdated, or unauthorized recipient addresses due to data provided by the integrated platform, Scribe bears no liability for such deliveries. You are responsible for verifying the accuracy and authorization of all contact data synchronized through third-party integrations prior to campaign submission.

11. Reseller, White-Label & Agency Use

If you are reselling access to the Services, incorporating the Services into your own product offering, or providing white-labeled use of the Platform, you must enter into a separate Reseller or White-Label Agreement with Scribe. These Terms govern direct end-user relationships only and do not extend rights to sublicense, resell, or white-label the Services without a separate written agreement.

Agencies and consultants may use the Platform under their own account on behalf of their clients without a separate agreement, provided that (a) the agency identifies itself as the account holder, (b) the agency remains responsible to Scribe for all activity under the account including payment, and (c) the agency does not present the Platform as its own service. Agencies seeking white-labeled access or reseller economics must enter into a separate agreement.

To inquire about reseller, white-label, or agency arrangements, contact support@scribehandwritten.com.

12. Intellectual Property

All materials, software, designs, robotic handwriting fonts, and content provided by Scribe through the Platform or in connection with the Services are the exclusive property of Scribe and its licensors, protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Scribe content, including handwriting styles or font assets, without express written permission.

Customer acknowledges that Scribe's services, handwriting styles, robot production capacity, and production scheduling are non-exclusive. Scribe may provide identical or similar services to any other customer, including a Customer's direct competitors. No Customer holds any exclusive right to any Scribe handwriting style, font, template, or production resource unless expressly granted in a separate written agreement signed by Scribe.

13. Service Availability & Physical Fulfillment

Scribe makes reasonable efforts to maintain Platform uptime and reliability but does not guarantee uninterrupted access to the Platform. We may perform scheduled or emergency maintenance that temporarily affects availability. Scribe maintains commercially reasonable backup and disaster recovery practices for Customer data on the Platform.

With respect to physical fulfillment: once a mail piece order is submitted for production and delivered to USPS, delivery timelines and outcomes are subject to USPS handling and are outside Scribe's control. Scribe is not liable for USPS delivery delays, lost mail, returned pieces, non-delivery, or deliverability issues resulting from inaccurate addresses supplied by Customer.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided "as is" and "as available," without warranty of any kind, whether express, implied, statutory, or otherwise. Scribe specifically disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. Scribe does not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any mail piece will be delivered by USPS within any particular time frame or at all.

15. Limitation of Liability

To the fullest extent permitted by law, Scribe shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of or inability to use the Services, including damages arising from USPS delivery failures, third-party integration errors, or lost mail, regardless of the legal theory and whether or not Scribe has been advised of the possibility of such damages.

Scribe's total aggregate liability for any and all claims arising out of or relating to the Services shall not exceed the greater of: (a) the amounts paid by Customer to Scribe under these Terms in the twelve (12) months preceding the event giving rise to the claim; or (b) in the case of a documented Production Failure, the actual cost of the affected mail pieces.

16. Indemnification

You agree to indemnify, defend, and hold harmless Scribe, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including CAN-SPAM, TCPA, postal regulations, or privacy laws; (d) the content of your mail campaigns; (e) the recipient data you provide to Scribe; or (f) your violation of any third-party rights.

17. Force Majeure

Scribe shall not be liable for any failure or delay in performance caused by circumstances beyond Scribe's reasonable control, including acts of God, natural disasters, severe weather, pandemic, war, terrorism, civil unrest, labor disputes, supply chain disruptions affecting paper or other production materials, hardware or robot failures, USPS service disruptions, postal rate changes, governmental action, internet or utility outages, or third-party service provider failures. If a force majeure event materially affects Scribe's ability to perform for more than thirty (30) days, either party may terminate the affected order(s) and Customer will receive a pro-rata credit or refund for any unperformed Services.

18. Dispute Resolution

Before initiating any legal action arising out of or relating to these Terms, the party with a dispute will provide the other party with written notice describing the dispute and proposed resolution. The parties will then attempt in good faith to resolve the dispute through informal discussions for a period of thirty (30) days. If the dispute remains unresolved after the notice-and-cure period, either party may pursue available legal remedies subject to Section 19 (Governing Law).

19. Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Subject to Section 18, any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Hennepin County, Minnesota, and you consent to the exclusive jurisdiction of those courts.

20. Changes to These Terms

Scribe reserves the right to update these Terms at any time. When material changes are made, we will update the effective date at the top of these Terms and notify users via email and in-app notice at least fourteen (14) days prior to the changes taking effect. Continued use of the Services after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree to revised Terms, you must discontinue use of the Services before the effective date of the changes.

Changes to these Terms apply prospectively only. Orders, invoices, and subscription terms accepted by Scribe prior to the effective date of any change remain governed by the version of these Terms in effect at the time of acceptance.

21. General Provisions

21.1 Entire Agreement

These Terms, together with the Privacy Policy, the PII Handling Policy, any applicable invoice, and any separately signed agreement between the parties (such as a Reseller or White-Label Agreement), constitute the entire agreement between Scribe and Customer with respect to the Services, and supersede any prior or contemporaneous communications.

21.2 Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable while preserving the parties' original intent.

21.3 Assignment

Customer may not assign or transfer these Terms or any rights or obligations under them without Scribe's prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all of Customer's assets. Scribe may assign these Terms freely. Any attempted assignment in violation of this Section is void.

21.4 No Waiver

Scribe's failure to enforce any provision of these Terms is not a waiver of its right to do so later.

21.5 Independent Contractors

Scribe and Customer are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.

22. Contact

If you have any questions about these Terms, please contact us at:

Scribe Letters, Inc.
(d/b/a Scribe Handwritten, Scribe Nurture, Scribe)
1209 Tyler Street NE
Minneapolis, MN 55413
United States
support@scribehandwritten.com
scribehandwritten.com  |  scribenurture.com